Pots and Grow offers a flat rate of $10.00 for all orders, nationwide using Aus Post carriers. Shipping information will be supplied when orders are dispatched with tracking information. Our Standard Delivery at $10.00 will leave our warehouse in 1-2 Business days. Order orders will leave our warehouse the same day when placed on a business day, before 3 p.m. AEDT or the next business day if placed after 3 p.m. AEDT.
Once your package is dispatched from our warehouse we estimate 4-5 business day delivery to most places in Australia. Please be aware that, as we use Aus Post carriers, we cannot guarantee next-day delivery on any order.
Where the address is located in a rural area, delivery of your delivery may take an extra day or two.
Choosing Express Delivery at $25.00 guarantees that your order will leave our warehouse the same day when placed on a business day, before 4 pm AEDT or the next business day if placed after 4 pm AEDT.
Express Packages are dispatched from our warehouse we estimate 1-2 business day delivery to most places in Australia. Please be aware that, as we use Aus Post carriers, we cannot guarantee next-day delivery on any order.
Where the address is located in a rural area, delivery of your delivery may take an extra day or two.
Refund and Return Policy:
At Pots and Grow, we strive to provide you with the highest quality industrial equipment and tools. However, we understand that sometimes circumstances may arise where a refund or return is necessary. We are committed to ensuring your satisfaction and have established the following refund and return policy:
Eligibility for Refund or Return:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 30 Days of delivery to initiate a return or refund.
- Incorrect Order or Missing Items: In the event that you receive an incorrect order or there are missing items in your shipment, please notify us within 30 days of delivery for a prompt resolution.
Return Guidelines:
- Unused and Unopened Products: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Shipping Costs: Free, Customers can use Auspost return shipping instructions. (All included in the box)
Refund Process:
- Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- Refund Options: If the return is approved, you may choose either a refund to your original payment method or store credit for future purchases.
- Refund Timeframe: Please allow up to 3 business days for your refund to be processed and reflected in your account.
- Exchange: Once we receive the returned item and accepted as a return, we can arrange store credit or exchange the products.
Non-Refundable Items:
Certain items are non-refundable, including but not limited to used or opened products, consumables, and items explicitly marked as non-returnable.
Customer Support:
Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding refunds and returns. Please contact us through our website or by email or phone as provided on our contact page.
Note: This refund and return policy is in addition to your statutory rights and does not affect your legal rights as a consumer.
Phone: +61 401 816 080
Email: info@potsngrow.com.au
Address: 8/6-8 Keira St ,Clyde North 3978
We appreciate your understanding and cooperation in adhering to this policy. We aim to provide a hassle-free experience and ensure your satisfaction with every purchase from Pots and Grow.